Contact Meton Wallet Support
Get Help, Report Issues, or Send Feedback
Need help with Meton Wallet? Have a question about Security Gate? Found a bug? Want to suggest a feature? We read every message and take all feedback seriously.
Telegram
Best for Quick Help
Join our Telegram community and ask your question directly. Usually the fastest way to get help.
Open Telegram Chat βEmail Support
For Detailed Issues
Send a detailed email describing your issue. Best for bug reports, account issues, or anything requiring a thorough explanation.
Email support@metonwallet.comSend Us a Message
Use the form below for any inquiry. We'll respond to your email within 24 hours.
Send Us a Message
We'll respond within 24 hours.
Email by Topic
General Support
support@metonwallet.comSecurity Issues
security@metonwallet.comPartnerships
partnerships@metonwallet.comEmail Template Tip
Office Address
LedgerMind30 N Gould St Ste R
Sheridan, WY 82801
United States
Legal inquiries only
Email Addresses by Topic
Send to the right inbox for a faster response.
Email Template Tip: Include your device type, OS version, app version, and a screenshot of any error message for the fastest resolution.
Connect on Social Media
Twitter / X
@metonwallet
24β48 hrs- β’Product announcements
- β’Feature releases
- β’Security updates
- β’Community interactions
@metonwallet
24β48 hrs- β’Behind-the-scenes content
- β’Team updates
- β’Community spotlights
- β’Security tips
YouTube
@MetonWallet
- β’How-to tutorials
- β’Security guides
- β’Feature walkthroughs
- β’Blockchain education
Meton Wallet
24β48 hrs- β’Community discussions
- β’Event announcements
- β’User stories
TikTok
@metonwallet
- β’Quick security tips
- β’Crypto news updates
- β’Educational shorts
- β’Community challenges
Join Our Community
Our Telegram is the most active community space. Join to ask questions, share ideas, get support, and hear announcements early.
- βAsk questions (get quick answers)
- βShare ideas with other users
- βGet support from community members
- βHear announcements early
- βParticipate in discussions
- βNetwork with other crypto users
Discord
Coming Q4 2026
Coming SoonPlanning for 2027
Coming SoonQuick Self-Help Solutions
Common issues and how to fix them before contacting support.
!App Won't Load
- 1.Check your internet connection
- 2.Restart the app (close and reopen)
- 3.Force close: Settings β Apps β Meton β Force Stop
- 4.Clear cache: Settings β Apps β Meton β Storage β Clear Cache
- 5.Restart your phone
- 6.Update to the latest app version
If it persists, contact us with:
Device type, OS version, error message (screenshot), when it started
!Transaction Stuck or Slow
- 1.Check if the blockchain network is congested
- 2.You may have used very low gas (slower but cheaper)
- 3.Check block explorer for transaction status
- 4.Most pending transactions complete within 24 hours
If it persists, contact us with:
Transaction hash, blockchain, amount, timestamp
!Can't Receive Funds
- 1.Verify you gave the correct address to the sender
- 2.Confirm the sender used the correct blockchain
- 3.Wait 2β10 min for blockchain confirmation
- 4.Check blockchain explorer to verify the transaction exists
- 5.Restart the app and force refresh
If it persists, contact us with:
Transaction hash, blockchain, sender address
!Forgot PIN
- 1.Go to Settings in Meton Wallet
- 2.Select "Forgot PIN"
- 3.Enter your 24-word recovery seed
- 4.Set a new PIN
!Lost Device
- 1.Download Meton Wallet on a new device
- 2.Select "Restore from Seed"
- 3.Enter your 24-word recovery seed
- 4.Set a new PIN β your wallet is fully restored!
!Not Sure if Address is Safe
- 1.Security Gate checks the address automatically when sending
- 2.Green = Safe, Yellow = Caution, Red = High risk
- 3.Always verify addresses independently
- 4.Send a small test amount first to new addresses
If it persists, contact us with:
Address + blockchain if you suspect fraud
Support Categories & Response Times
| Category | Best Channel | Response Time | Typical Issues |
|---|---|---|---|
| Quick Questions | Telegram | 2β4 hours | How do I...? |
| Technical Issues | 24 hours | App crashes, bugs | |
| Transaction Help | Telegram | 2β4 hours | Stuck txn, wrong address |
| Security Concerns | security@ email | 4β12 hours | Compromised, scams |
| Feature Requests | Telegram or Form | 24 hours | Suggest a feature |
| Bug Reports | 24 hours | Found a bug | |
| Account Issues | 24 hours | Lost access, recovery | |
| Partnership Inquiry | partnerships@ | 2β3 days | Business proposal |
Support Questions
What's the Fastest Way to Get Help?
Telegram. Join our Telegram community and ask your question. You'll likely get a response within 2β4 hours.
Do You Have Phone Support?
Not currently. We support via Telegram, email, contact form, and social media. Telegram is fastest.
What if I Have a Security Issue?
Email security@metonwallet.com immediately with details. This is our highest priority queue.
How Do I Report a Bug?
Email support@metonwallet.com with a detailed description, steps to reproduce, device and OS info, app version, and screenshots if helpful.
When Are You Available?
We monitor support channels 24/7, with fastest responses MondayβFriday, 9 AMβ6 PM UTC. Telegram: 2β4 hours. Email: 24 hours.
Can I Schedule a Call?
Not currently. Everything is handled via text channels β Telegram, email, or the contact form.
Do You Have a Public Status Page?
Major issues are announced on Twitter and Telegram. A dedicated status page is coming soon.
How Can I Request a Feature?
Use the contact form, email support@metonwallet.com, or ask in Telegram. All feature requests are reviewed.
Can I Get a Refund for Transaction Fees?
Transaction fees are paid to the blockchain network, not Meton. We cannot refund or reverse transactions.
Partnerships & Integrations
Interested in partnering with Meton Wallet? We're always open to:
- βToken projects wanting wallet support
- βCompanies wanting integration
- βMedia partnerships
- βCommunity collaborations
- βEnterprise solutions
Press & Media
Media inquiries, press releases, or interview requests:
support@metonwallet.com β(pr@metonwallet.com coming soon)
Mailing Address
LedgerMind30 N Gould St Ste R
Sheridan, WY 82801
United Stateslegal@metonwallet.com
Legal inquiries only
Looking for something else?
How Can We Help You?
Don't see your question answered? Get in touch β we're here to help.